If you have suffered a loss for which you believe the Town of Whitby may be responsible, you can file an insurance claim. Please direct any questions regarding the claims process to the Office of the Town Clerk at 905.430.4315.

Filing a claim

In all cases of damage, we suggest that you contact your insurance company or broker. If your insurer believes the Town is responsible, they will seek compensation on your behalf as outlined in your insurance policy.

You can also follow the below process to submit a claim. Please note that payment in respect to any claim is contingent upon the Town being found legally liable. This approach helps to reduce costs to the taxpaying public who ultimately bear the costs of these claims.

Process

File a notice of claim in writing to the attention of the Town Clerk immediately following the incident and include in the claim:

• The name, mailing address and telephone number of the person making the claim
• The contact name, mailing address, email and telephone number of the person submitting the claim if different from above
• The date, approximate time and location (address or closest intersection) of the incident giving rise to the claim
• A brief description of what happened
• They type of damage
• The name of any subcontractor involved (if known)

Send the notice through regular mail, fax or email to:

Whitby Town Hall - Office of the Town Clerk
575 Rossland Rd. E.
Whitby, ON L1N 2M8

Fax: 905.686.7005
Email: clerk@whitby.ca

A letter acknowledging receipt of your notice of claim will be mailed to you within two weeks, providing contact information for your reference.