If you would like to access records held by the Town of Whitby, we suggest you first contact the department that holds the records. We try to provide as much information as possible without the need for a formal access request; however, if your request contains personal information or third-party information, an access request may be needed.

We rely on our Routine Disclosure of Records Procedure to determine which records may be released without the need of a formal access request. Contact us for an accessible version of the procedure for more information.

You can also learn more about the Municipal Freedom of Information and Protection of Privacy Act, including its principles on disclosure, access and protecting personal privacy.

Submit an Access/Correction Request Online

Please complete the online Access / Correction Request Form by clicking the button below. The standard $5 application fee can be paid by Visa or MasterCard.

Online Access/Correction Request Form

Learn more on how to make an access request in Ontario, associated fees, types of records, appeals and more.

Submit an Access/Correction Request in Person or by Mail

Please complete and submit an Access/Correction Request Form to the Office of the Town Clerk by mail or in person drop off to Town Hall, 575 Rossland Road East, Whitby, Ontario L1N 2M8.

The mandatory $5 application fee must accompany your request. Cash and debit payments must be paid in person. Cheques or money orders must be payable to the Office of the Town Clerk and may be submitted in person or by mail.

Learn more about how to make an access request in Ontario, associated fees, types of records, appeals and more.

After submission

We will respond to your access/correction request within 30 calendar days upon receipt of your completed Access/Correction Request Form and fee. In our response, we will provide a decision on access to the requested records or the correction of personal information.

If we cannot complete the request within 30 days where it negatively affects the regular operations of the Town or where other individuals or third-parties may be affected by the possible release of information, we will advise you of an extension and the anticipated date of a decision.

Additional fees

Beyond the standard fee, there may be more fees to your request depending on the nature. These include tasks like searching for records, preparation time, and photocopying. Any additional fees will need to be paid before you receive the requested records.