Report an Issue

Are you looking to report an issue you've noticed in Whitby? Look below for the issue type you are reporting on, and click on the link or fill out the form to provide the needed details.

Report a Lighting, Park, Road, Vandalism or Waste Collection Issue

We'll need to know where the issue is located, and if you could provide an image, it will help staff to get the right people and tools out to the location!

Submit your Town lighting, park, road, vandalism, waste collection or tree issue

Report a Winter Issue

If you notice snow, ice or damage on a Road, sidewalk or trail that is maintained by the Town let us know! We'll need to know where the issue is located, and if you could provide an image, it will help staff to get the right people and tools out to the location!

Report a Winter Issue

By-law complaint

The By-law Services Complaint Form is an online tool provided by the Town of Whitby for residents to report by-law violations. Users are encouraged to provide detailed information about the concern, including the address of the property in question, to ensure prompt and accurate investigation by a Municipal Law Enforcement Officer.

File a by-law complaint

Parking complaint

You can file a parking complaint by completing the Parking Services Complaint Form. Anonymous complaints are not accepted. We will follow-up to confirm details in order to resolve your concern.

File a parking complaint

Noise Complaint

All complaints, including emails, must contain the complainant's name, address and phone number. Please note that all personal information about complainants will remain confidential.

File a noise complaint

Additional Resources

Graffiti Vandalism

Help keep our community clean. The Town works with several partners, including the Downtown Whitby BIA and Durham Regional Police Service, to prevent graffiti vandalism in our community.

What is graffiti vandalism?

Graffiti vandalism is writing or drawings scribbled, scratched, or sprayed on a wall or other surface without permission. Graffiti vandalism creates a nuisance that can negatively affect property values, business opportunities, and pose a risk to the safety and well-being of a community.

Graffiti vandalism, including tagging, is illegal. Everyone has a role to play in combatting graffiti vandalism.

How to prevent graffiti vandalism

Rapid removal of graffiti is one of the most effective deterrents to taggers and other vandals. Other tips to help prevent/reduce graffiti include:

Using anti-graffiti coatings on property surfaces
Increasing lighting
Reducing access to walls through things like bushes, fencing or ivy
Restricting access during high-risk times (ex. locking gates at night)
Installation of security camera’s and signage

How to report graffiti vandalism:

If you are witnessing graffiti vandalism in progress, please call 911.
If you see graffiti on Town property, please report it. Take a photo, note the location, and submit the details using the Town’s new online reporting form. The Town prioritizes the removal of offensive graffiti.
If you own or manage private property that is vandalized with graffiti, please report it. Submit the details to the Durham Region Police Services. This will help police to identify ‘hot spots’ within the community. Removal of graffiti vandalism from private property is the responsibility of the property owner.

How to clean up graffiti vandalism

Surfaces that have been defaced by graffiti can be cleaned by power sanding, washing with high pressure water and cleaner or re-painting.
Historic masonry surfaces should be cleaned with greater care. In order to preserve historic qualities, it is important to use organic solvents, alkaline paint removers, water-based methods (soaking, water washing with mild detergents, and steam cleaning), and poultice cleaning. High pressure washing, soda blasting, and sand blasting are not recommended.
Surfaces can be painted with an anti-graffiti layer of paint that can protect the original coat of paint. This non-stick second layer of paint can be easily hosed off taking the graffiti off with it

What the Town is doing about graffiti vandalism

The Town actively works with its partners to prevent and clean up graffiti that is reported in Whitby.
This includes the removal of graffiti vandalism from playground equipment and signs, bridge underpasses, waste bins, public parking metres, and other areas of concern.
The Town also connects regularly with local businesses and property owners to provide resources and information on preventing, reporting, and cleaning up graffiti.