Windrow and Sidewalk Snow Clearing Service

If you are a senior or an individual with disabilities who resides in the Town of Whitby, we provide a free snow windrow clearing program.

Service quality

Our program strives to deliver this service in a timely manner. However, sometimes unforeseen weather and other circumstances can arise. If you frequently leave your home, consider making other arrangements to have your windrow and sidewalk cleared.

The program provides you service for:

Windrow cleaning created by the snow plow – 24 hours after a 10 cm snowfall ends
Municipal sidewalk snow clearing on the front and side of your property – 36 hours after a 10 cm snowfall ends

Who is eligible?

To be eligible for the snow and windrow clearing program, you must be either:

Resident of the Town of Whitby, and 65 years or older, and have no able-bodied people under the age of 65 living in your home, or
Certified by a medical doctor to be disabled with no able-bodied people living in your home under the age of 65

How to register

Registration is currently closed. Registration for Winter 2023/2024 will open in the Fall of 2023.

Frequently asked questions

Have a question? Please view our frequently asked questions below. To find out the latest windrow program update contact the Windrow Snow Removal Information line at 905.444.1776.

What is the snow windrow?

The snow windrow is the pile of snow left at the bottom of a driveway after the snow plow has cleared the road.

Are there any fees for the service?

There is no fee charged for this service.

Will my sidewalk and windrow be cleared every time it snows?

Your sidewalk and windrow will not be cleared every time it snows. They will be cleared when the snow builds up to 5 cm or more. When it reaches 10 cm, then both sidewalk and windrow will be cleared.

When will my snow be cleared?

Typically, the roads and municipal sidewalks are cleared on the first day after the snowfall ends or on the second day after the snowfall ends. If another snowfall or drifting doesn't occur, we start to clear the windrows and sidewalks of those registered for the program.

For example, if snow fall occurs on a Monday, all roads and municipal sidewalks are cleared. If no further snow falls or drifting occurs, windrow and sidewalk clearing will be completed by late Tuesday.

Please be reassured all attempts are made to clear your windrow and sidewalk within 36 hours after the snowfall ends.

If I see the snow plow go by and they don't stop at my home have I been missed?

No, you have not been missed for windrow clearing if the snow plow goes by without stopping. The main roads, sidewalks, and side roads (residential roads) are done first.

There is no need to call us. You are on the list and we will get to your home to clear your windrow and sidewalk as soon as we can within 36 hours after the snowfall ends.

Will you look after clearing ice from my sidewalk and driveway?

We do not look after clearing ice from you sidewalk and driveway. It is the responsibility of the homeowner to clear the ice.

Sometimes I have help clearing my driveway but I can't always count on it. Will I be removed from the service?

You will not be removed from the service list if you sometimes receive help. We will return after the next snow fall.

What if I want more snow clearing?

Due to the high volume of participants in the program, we cannot offer customized snow clearing. If you need help with more extensive clearing, we encourage you to make other arrangements.

What if I am going away?

This service is available to those residents who are not away for more than 45 consecutive days between November 1 and April 15.