Whitby residents are encouraged to verify their recreation account information by Monday, June 1, ahead of Summer Registration Day for Residents, to ensure continued access to resident benefits.
Benefits Include:
- Priority registration timelines for registered recreation programs
- First Access to 2 free weeks of Summer Playground Program registration for kids ages 5-12yrs
- Council-approved resident rates for facility rentals
How to Verify Your Resident Account:
Many resident accounts have already been verified and do not require any further action. However, if your account does need to be verified, you will be contacted directly by the Town of Whitby by email or phone.
If you have not been contacted, your account does not require verification at this time.
If you receive confirmation that your account requires verification, please visit any Town of Whitby recreation centre or arena and speak with staff at the Customer Service Desk. Staff will assist you in completing the verification process.
Please bring acceptable photo identification showing your Whitby address (for example, a Driver’s Licence meets both requirements).
Our staff will confirm your residency and update your account, it’s quick and easy.
Frequently Asked Questions
Why do I need to verify my account?
- Account verification is only required if priority registration is important to you.
- By verifying your account, you:
- Confirm residency so resident rates and priority registration are applied correctly
- Protect resident benefits, ensuring they are reserved for Whitby residents
- Keep your account information up to date, reducing issues during registration or payment
- Provide a smoother registration experience, especially on busy registration days
Who needs to complete the verification?
- Adults (18+) whose accounts have not been already verified and are active in Town of Whitby recreation. Anyone requiring account verification will be notified by email or phone.
What documentation is used for verification?
- To verify your account the following documentation will be accepted:
- Photo ID with Proof of Whitby address (e.g., Driver’s License meets both requirements)
Where do I verify my account to ensure I am recognized as a Whitby Resident?
- You can verify your account by visiting the customer service desk at the following Recreation Centres with the following acceptable documentation.
- Visit a Recreation Centre Front Desk to present your documentation:
- Iroquois Park Sports Centre- 500 Victoria Street West
- Monday-Friday 7:30am-9:30pm, Saturday/Sunday 8:30am-9:30pm
- McKinney Centre – 222 McKinney Drive
- Monday – Friday 4:00pm-8:30pm, Saturday/Sunday 9:00-2:00pm
- Whitby Civic Recreation Complex – 555 Rossland Road East
- Monday-Friday 6:00am- 9:00pm, Saturday/Sunday 7:00am-4:30pm
- Brooklin Community Centre & Library – 8 Vipond Road
- Monday-Thursday 8:30am-8:30pm, Friday 8:30am-6:00pm, Saturday 8:30am-5:00pm, Sunday 8:30am-12:30pm
- 55+ Recreation Centre – 801 Brock Street North
- Monday-Thursday 8:30am-10pm, Friday 8:30am-4:30pm
What happens if I don’t verify my account?
- If your account isn't verified by June 1, 2026, it will be marked as non-resident and will not be able to take advantage of resident first benefits.
Can I email my driver’s licence or documents to verify my account?
- For privacy and security reasons, verification cannot be completed by email. Residents are required to verify their account in person so staff can securely confirm their identity against valid identification.
I no longer wish to use Town of Whitby Recreation Services or I have moved away. How do I remove my recreation account?
