Whitby Launches Refreshed Online Engagement Site

Upgraded Connect Whitby platform makes sharing feedback with the Town even easier

There’s a new look and feel to Connect Whitby – the Town of Whitby’s online engagement site – and it’s all about making it easier for residents to take part in Town decision making.

Connect Whitby is designed to help residents stay informed, share ideas, and have a voice in local projects and decisions. This site upgrade gives residents, businesses, and visitors a more mobile-friendly, modern, engaging, and seamless user experience - whether they’re following a project, completing a survey, or joining the conversation.

Key improvements include:

• Enhanced engagement tools, offering dozens of new ways to share your feedback, including through interactive mapping tools.
• More intuitive navigation that helps participants quickly and easily identify projects open for engagement.
• A dynamic new design that modernizes the look and feel of the site while enhancing the user experience.
• Improved usability and mobile optimization, making it easier to access services anytime, on any device.
• AI-based reporting, making it easier for the Town to review data, garner insights, and report back to the community on results.

This refresh supports a key goal in Whitby’s Community Strategic Plan: to deliver responsive, customer-focused service. It’s part of the Town’s broader digital transformation, which emphasizes transparency, community engagement, smart use of technology, and long-term sustainability through strong partnerships and good planning. 

Additional Information

For existing Connect Whitby participants, there is one small step to complete your move to the new site: the next time you visit connectwhitby.ca, you’ll be asked to reset your password by clicking “Forgot Password.” It’s a quick, one-time step to access your account and continue receiving updates through this updated platform.

Looking to join Connect Whitby? Visit connectwhitby.ca and sign-up today to be part of the conversations that help shape our community.

Quotes

“Connect Whitby is one of the ways we stay connected with our community. This upgrade makes it easier for people to take part, share their perspectives, and stay informed about what’s happening across Whitby. It’s yet another example of how the Town is modernizing and digitizing our service delivery to better serve our residents.”

 - Matt Gaskell, Chief Administrative Officer, Town of Whitby