
My office frequently receives questions about how homelessness is being addressed in our community, what to do if encampments are a concern, and who to call if a homeless resident needs help.
The Region of Durham is responsible for health and social services and oversees programs to address homelessness in our region. Examples include street outreach teams, homeless hubs, shelters and warming centres, and the By Name List and Coordinated Access System, a real-time list of people experiencing homelessness.
As of February 2026, there are 1,707 people on the By Name list, with 271 of those in Whitby.
The Town of Whitby plays a supporting role in the Region’s work by directing concerns from residents to the appropriate Region of Durham contacts. Whitby also has a homelessness task force and maintains a webpage listing community supports like food banks, shelters and warming centres.
The Region has developed a “housing-focused” approach for shelters in our community. This means shelters are part of a process to help someone be housed and end their homelessness. In housing-focused shelters and outreach programs, all supports, services and strategies lead to housing, as opposed to just managing the symptoms of homelessness.
From the moment someone enters a shelter, there are supports and a plan to ensure a safe and appropriate exit from shelter. Shelter programs are part of the process of helping people end their homelessness while helping to meet their basic needs.
This includes the 1635 Dundas shelter in Whitby, which opened in 2024 and with emergency shelter beds and has been at or near capacity ever since. In January 2026, the federal government announced a $40 million investment, through the Affordable Housing Fund, to support Phase 2 of the facility, which will include transitional housing, addiction recovery, a medical clinic, palliative care and more.
It’s important to note that -- as a result of changes in the law -- outside of certain immediate health and safety concerns, the Town cannot immediately evict people experiencing homelessness from Town property.
Where situations warrant (ex. evidence of criminal activity), the Town will work with Durham Region Police Services to address concerns, including removal of encampments from Town property.
If you see someone in need of help or have questions:
- Call 311 and press 5510 for the Region of Durham’s Homelessness Outreach Program
- Email HomelessHelp@durham.ca
- Call the Primary Care Outreach Program at 289-979-9428 from 8 am to 6 pm seven days a week
- Call 911 for urgent health or safety concerns
Details on the Region of Durham’s housing hubs and street outreach programs can be found here: https://www.durham.ca/en/living-here/homeless-hubs-and-street-outreach.aspx