COVID-19 Information and Updates



COVID-19 Information and Updates

Check this page for regular updates on the COVID-19 (novel coronavirus) pandemic for Whitby residents, businesses and visitors. The health and well-being of our staff and community is our top priority.

You can view more information on how you can access Town services during the pandemic, view closures, cancellations and re-openings for all facilities programs and events, view COVID-19 business supports and view resources to stay healthy and connected with each other.

View all news releases, advisories and notices published by the Town.

This page was last updated on Monday, November 23.

On This Page

Information Graphic

What You Need to Know Now

On Friday, November 23, the Ontario government announced that the Durham Region Public Health Unit would move to the "Red - Control” classification of the provincial Keeping Ontario Safe and Open Framework as of Monday, November 23. Changes to colour-classifications for regions will be reviewed weekly.

"Red" means broader-scale measures and restrictions across multiple sectors to control transmission (return to modified Stage 2). Restrictions are the most severe available before widescale business or organizational closure.. This includes:

Gathering Limits 

Effective November 23, 2020, gathering limits are as follows:

  • Events and social gatherings (for example, barbeques):
    • 5 people indoors
    • 25 people outdoors
  • Religious services, weddings and funerals:
    • 30% capacity indoors
    • 100 people outdoors

Safe physical distancing is still required when interacting with individuals outside of your own household.

Sports and Recreational Facilities

The Whitby Civic Recreation Complex Health Club will close on Sunday, November 22 at 4:00 p.m. and will not re-open until further notice. All memberships will be placed on hold and pre-authorized payments suspended. For membership questions or cancellations, please contact us at To receive updates on re-opening plans and virtual program opportunities please subscribe to eNews.

Team or Individual Sports

No game play or scrimmages are allowed at this time. However, skill development and training can continue. As such, arena permits can continue under the updated criteria below: 

• maximum of 10 people for ice permits including trainer and coaches;
• no spectators are permitted, except for one parent or guardian for youth under the age of 18;
• change rooms and locker rooms are not available, participants need to enter the building dressed (as much as possible); and,
• teams must follow and review Return to Play guidelines. 

Please note, the Town will not be approving any private ice permits as this time.

For more information on what the classification of "Red" means to residents, restaurants, bars, retail, and entertainment facilities, view Durham Region Public Health's fact sheets here.

Additional information can also be found here: COVID-19 Response Framework.

Face Masks: Protecting Each Other

The Region of Durham has made the wearing of non-medical face masks or face coverings mandatory in most public and enclosed indoor areas, including:

Where patrons without face coverings are within two metres of workers, workers must use additional protections such as eye protection

To further reduce the risk of spreading COVID-19 in Whitby and within the broader community, all customers, patrons, employees, visitors and residents are required to wear a face covering upon entering and remaining within any Town of Whitby property. The face covering must cover the nose, mouth and chin. Temporary removal of the mask is permitted where necessary for the purposes of receiving services, while actively engaging in an athletic or fitness activity or during a religious rite or ceremony that’s incompatible with the face being covered. 

The following are exempted from requiring a mask or face covering and will not be required to provide proof of such exemption: 

  • a child under the age of two years; or a child under the age of five years either chronologically or developmentally and he or she refuses to wear a face covering and cannot be persuaded to do so by their caregiver; 
  • a person who is incapacitated and unable to remove their mask without assistance; 
  • if the wearing of a non-medical mask or face covering would inhibit a the person's ability to breathe in any way; 
  • For any other medical reason, the Person cannot safely wear a non-medical mask or face covering such as, but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information;
  • For any religious reason, the Person cannot wear a non-medical mask or face covering or cannot cover the face in a manner that would properly control the source.

Let’s all work together to stay safe and healthy.

For more information, view Durham Region’s fact sheet on instructions to ensure the mandatory use of non-medical masks and face coverings within enclosed public spaces.

Mask and Face Coverings Resources

Getting tested and COVID-19 assessments

If you think you may have COVID-19, come in contact with someone who has it, or want to learn more about Ontario's assessments, testing locations, opening stages and essential workplaces, visit the provincial government's COVID-19 resource centre or contact Durham Region Health Department.

You can also visit the Canadian government's COVID-19 resources.

contact us

Connecting with the Town

While we continue to encourage residents to access Town services online, some services will be offered in-person by appointment only. There are many ways to connect with the Town – whether it’s online, by email or phone, or in-person by appointment.

See what services are available and how you connect with us.

What's Open and Closed

View the status of which of the Town's amenities are open/closed  

Visit our Contact Us page for email addresses and phone numbers for our departments.

Sign up to receive email notifications directly to your inbox.

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Supporting Local Businesses in Safe Reopening

For a number of tips and resources to help local businesses safely reopen click here: tips and resources

What's Open Whitby Map What's Open Whitby Map Pin Graphic

Shopping local in Whitby just got easier! Use our new online "What's Open Whitby" map to see who's open for business and how they're delivering services - whether it's curbside pick-up, contactless delivery or in-store service. You can quickly search for a local business by category or address to find a variety of options available. 

Get on the Map

Are you a local business owner? Complete this short survey to populate your business on the map.


Roles and Responsibilities During COVID-19

Each level of government - Municipal, Regional, Provincial and Federal has role and responsibilities in response to COVID-19.

Download our Government Roles and Responsibilities Chart.

Government Roles and Responsibilities Chart


Orange Restrict - COVID-19 Response FAQs

COVID-19 Additional Information

The health and well-being of our staff and community is our top priority. It will take all of us working together to stop the virus from spreading. Let's all do our part to stay apart and stop the spread of COVID-19.

Recommendations from Durham Health

The Region of Durham Health Department advises that if you are displaying symptoms of COVID-19, please contact your health care provider and Durham Region Health Department at 905-668-2020 or 1-800-841-2729.

More information is available at

Trust your source

Important Numbers

Durham Region Health Department at 905-668-2020 or 1-800-841-2729
Telehealth Ontario at 1-866-797-0000
Government of Canada COVID-19 Information Services at 1-833-784-4397

News and Notices

Whitby Moves to Red-Control Level 
Posted Saturday November 21, 2020

Statement from Mayor Don Mitchell 
Posted Saturday November 20, 2020

Statement from Mayor Don Mitchell 
Posted Saturday September 19, 2020

Supporting Local Business' Safe Reopening - Whitby Moves to Stage 3
Posted Wednesday, July 24, 2020

What You Need to Know: Whitby Enters Stage 3 of Reopening
Posted Wednesday, July 23, 2020

What You Need to Know: Whitby Enters Stage 2 of Reopening
Posted Wednesday, June 24, 2020

Supporting Your Safe Reopening
Posted Friday, June 19, 2020

Celebrate Canada Day the Whitby Way
Posted Wednesday, June 17, 2020

Whitby to Enter Stage 2 of Reopening on June 19
Posted Monday, July 15, 2020

Provincial Reopening: What You Need to Know This Week
Posted Tuesday, June 9, 2020

What You Need to Know: Summer in Whitby 
Posted Wednesday, June 3, 2020

Supporting Local Businesses - "What's Open Whitby" Portal Makes Shopping Local Easier
Posted Thursday, May 21, 2020

View All News and Notices