Appointments

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Book an In-Person Appointment

In-person appointments will be available starting August 4. See which services are available online, by email or phone, or in person.


Know Before You Go

Your health and safety is our number one priority – here is what you need to know before your upcoming appointment with us:

Arrival

Please arrive no more than five minutes ahead of your scheduled appointment time.

If your appointment is at Town Hall (575 Rossland Road East), please enter through the east doors. Parking is available at the south end and east side of the building.

If your appointment is at our Garden Street Office (3050 Garden Street, Unit 102), please enter through the main doors. Parking is available at the front and back of the building.

Face Masks

A non-medical face mask or covering must be worn inside any Town facility. Please ensure your mask is securely fastened and covers both your mouth and nose.

Health and Safety Screening

Upon arrival, you will be provided with a brief health and safety screening questionnaire that must be completed at the door before you enter the facility.

Physical Distancing

Please remember to keep a minimum of 2 metres (6 feet) away from others during your visit.


Services Available In-Person

Building Services

Please arrive 15 minutes ahead of your appointment time.

You must have two pieces of identification (one of which must be photo ID).

To apply for a building permit please submit:

  1. Building Permit application
  2. Letter of authorization (if the building permit applicant is not the owner)
  3. Permit fees to be paid by cheque only to the Town of Whitby
  4. Commitments to review signed by the architect and or the engineers (if applicable)
  5. Two (2) copies of drawings are required to be submitted for all residential projects.
  6. For all other types of projects, three (3) complete sets of the drawings are required to be submitted. Each set will include architectural, structural, mechanical and electrical drawings.

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Location

3050 Garden Street Unit 102

Contact

Building Services
905.430.4305 | Email | Web


Office of the Town Clerk

Please book an appointment with the Office of the Town Clerk for the following services:

Civil Marriage Ceremony Bookings

To book a Civil Marriage Ceremony, a valid Ontario marriage licence is required. Marriage licences can be obtained from the Town of Whitby.

For information about identification requirements and other documentation needed to book a Civil Marriage Ceremony, please visit our Civil Marriage Ceremonies page.

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Commissioner of Oaths

  • In order to have a document commissioned, all parties required to sign the document must be present and must provide valid photo identification.
  • Please ensure that your document allows signing by a Commissioner of Oaths.
  • The entire document must be presented before the Commissioner of Oaths.
  • For additional information including a list of documents that will not be signed by a Commissioner of Oaths, please visit our Commissioner of Oaths page prior to your appointment.

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Submit a Freedom of Information Request 

For more information about the Freedom of Information Request process, please visit our Freedom of Information page.

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Lottery Licence Applications

For information about identification requirements and other documentation needed to obtain a lottery licence, and to learn more about the lottery licensing process, please visit our Licences page prior to your appointment.

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Marriage Licences

For information about identification requirements and other documentation needed to obtain a marriage licence, please visit our Licences page prior to your appointment.

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Special Event Permits - Walks, Runs, Parades

Note that due to the COVID-19 pandemic, permits for Walks, Runs, and Parade will not be granted until after September 19, 2020. In accordance with the Province of Ontario's Stage 3 Reopening Framework, the maximum gathering size of any outdoor event is 100 people. 

For more information about the process to apply for a Special Event Permit for a Walk, Run, or Parade please visit our Special Events Policy page.

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Special Occasion Permits / Municipal Clearances for Liquor Licences

Please note that this service is for drop-off only. You will be contacted after your application has been reviewed by the Town.

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Location

575 Rossland Road East (Town Hall)

Contact

Office of the Town Clerk
905.430.4315 | Email | Web


Assessment Roll Book Viewing

Book an appointment for Assessment Roll Book Viewing

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Tax Inquiries

For tax inquiries please contact tax@whitby.ca.

Location

575 Rossland Road East (Town Hall)

Contact

Tax Division
905.430.4304 | Email | Web


Accessing Town Services

There are many ways to connect with the Town – whether it’s online, by email or phone, or in-person by appointment. Learn what services are available and how to access them.


Questions?

Questions about appointment bookings? Call 905.430.4300 or send us an email.