The Town of Whitby's Corporate Strategic Plan 2019-2022 defines a clear and consistent focus for our community that will serve as a framework to help drive a progressive organizational culture, increase collaboration and guide decision-making across the organization.
Mission
Together we deliver services that make a difference in our community.
Vision
Inspiring excellence through a culture where everyone is valued and respected.
What we value
Our core values guide our actions and decisions and help align us to the vision. We have identified our core values through an acronym of WE (Whitby Employees) C.A.R.E.:
- Collaborative – working together to achieve better outcomes
- Accountable – being responsible for my actions and for living our values
- Respectful – treating each other with mutual respect
- Engaged – being an active participant to make this a great place to work
Strategic priorities
In order to fulfill our mission, vision and core values, the Corporate Strategic Plan identifies three key priorities with detailed objectives.
People
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We will foster an inclusive environment where employees can experience job satisfaction and rewarding careers. Our objectives to achieve this priority include:
- Recognize and celebrate successes
- Create opportunity for employee growth and development
- Empower staff
- Attract and retain top talent
- Become the organization that people want to join
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Organization
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We will be a high performing, innovative, effective and efficient organization. Our objectives to achieve this priority include:
- Continually improve how we do things by fostering innovation and focusing on making our processes better
- Leverage technology and information to modernize our business practices
- Develop and utilize comprehensive business and financial planning processes
- Align our organization structure to optimize decision-making and agility
- Enhance our efforts at informing and engaging staff and community
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Customer
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- We will provide a consistent, optimized and positive customer service experience. Our objectives to achieve this priority include:
- Design service delivery around customer needs
- Define clear service levels
- Modernize and improve customer interaction tools
- Provide consistent customer service training for all staff
- Measure results in pursuit of ongoing improvements to the customer service experience (Note: Customer is defined as both external and internal)
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Staff reports
View our staff reports that outline our process in developing the 2019-2022 Corporate Strategic Plan:
- Staff Report – October 28, 2019
- Staff Report – June 17, 2019
- Staff Report – February 25, 2019
- Staff Report – June 25, 2018
- Staff Report – October 23, 2017
Contact us for a copy of our staff reports.
Related strategies and plans
This plan also serves as the framework to guide the development of the 2020-2022 Business Plan and other work plans, strategies, annual operating and capital budgets including: