As part of Step Three, the Town is expanding its in-person service delivery at Town Hall and the Garden Street Branch. Effective Monday, July 26, a number of services will be available in-person without the need for an appointment. These include:

• building department inquiries,
• building permits,
• business licences,
• civil marriage ceremony bookings,
• commissioner of oaths,
• freedom of information requests (new submissions only),
• lottery licencing,
• payment of parking tickets,
• planning and development inquiries,
• pool enclosure permits for new pool construction,
• special events permits (for events to be held after August 1, 2021),
• property tax services, including payments and rebate applications; and
• viewing of property tax assessment roll books.

Some in-person services, like marriage licences, still require an appointment. For a list of these and other frequently requested services and how to access them, visit whitby.ca/services.

Before entering a Town facility, residents will be required to follow health and safety protocols, like wearing a mask. Capacity limits will also be in place to ensure the safety of everyone entering the facility and comply with public health requirements. There may be a wait to enter a building. 

Health Club and Pools

On Monday, July 26, both the Whitby Civic Recreation Complex Health Club and the Anne Ottenbrite Pool (located at Iroquois Park Sports Centre) will reopen to the public by appointment only. Starting Thursday, July 22, residents wishing to book an appointment for a recreational swim in the pool or work out in the health club can do so up to five days in advance of a time at whitby.ca/getactive. Health and safety measures continue to be in place and must be followed by all who enter the facilities.

The Whitby Civic Recreation Complex pool is not expected to open until fall 2022 to allow for more than $5 million in upgrades to be completed. A significant portion of this funding is from federal and provincial grants received by the Town earlier this year. Renovations will include new inclusive change rooms that improve access to aquatic programming for facility users of all ages and abilities; multi-purpose recreation programming space; and safety upgrades. The Town thanks residents for their patience as this work is completed.

Arenas

The Town is now accepting requests for ice time on a first-come, first serve basis. Requests can be made by emailing facilityschedules@whitby.ca.

Other Community Centres

At this time, all other community centres remain closed to the general public. Limited space at some Whitby community centres is now open for private bookings (to a maximum of 50 per cent of a room’s capacity). Groups interested in booking a space can email facilities@whitby.ca or call 905.668.7765 to learn more about space availability.

The Town thanks residents for their patience and will continue to provide updates about next steps to reopening as they are confirmed. To receive updates on reopening plans and other virtual program opportunities, visit whitby.ca/subscribe.

Whitby Public Library

The Central Library is now open with capacity limits for browsing and computer use. Study areas, seating and 3D printing will also be available starting this Friday, July 16.

• Contactless Pickup will continue at the Brooklin Branch until July 31 and at the Rossland Branch until August 6
• Brooklin will reopen August 3
• Rossland will reopen August 10

Step Three also means changes to permitted activities in both indoor and outdoor settings. Changes include, but are not limited to:

• up to 25 people indoors and 100 people outdoors being permitted to gather;
• the reopening of indoor dining, with physical distancing or plexiglass separations between tables;
• expanded capacity limits for retail businesses; indoor religious services, rites and ceremonies; and personal care services to the amount of people who can maintain physical distancing; and,
• expanded capacity limits for indoor religious services, rites and ceremonies to the amount of people who can maintain physical distancing.

Face coverings in indoor public settings and physical distancing requirements remain in place throughout Step Three. View the provincial regulation for the full list of public health and workplace safety measures that need to be followed.

View information on up-to-date current regional public health guidelines, including safe gatherings, cases in Durham Region, social gatherings and how to celebrate special occasions with Durham Region's COVID-19 updates.

If you think you may have COVID-19, come in contact with someone who has it, or want to learn more about Ontario's assessments, testing locations, opening stages and essential workplaces, visit the provincial government's COVID-19 resource centre or contact Durham Region Health Department.

You can also visit the Canadian government's COVID-19 resources.

Effective July 10, 2020, you must wear a non-medical face mask or face covering within enclosed public spaces and common areas of apartment buildings and condominiums in Whitby. These mandatory instructions are issued by the Durham Region Medical Officer of Health.

Learn more about wearing masks and face coverings in Durham Region.

We're helping make shopping local easier. Our What's Open Whitby tool helps you discover which businesses are open in the town, how to shop safely and browse businesses by category, address or name.

You can also add your business to the map by completing our short survey.

Visit What's Open Whitby

• Animal Services
• Building Permits
• Burial Permits
• Development Applications
• Fire Services
• Organic and Garbage Collection
• Playground and Park Amenity Closures
• Parking Enforcement
• Property Standards Enforcement
• Property Tax
• Local Roads

Visit Durham Region's coronavirus resources for more information about:

• Housing Services
• Long-term Care and Seniors' Services
• Paramedic Services
• Police Services
• Public Health
• Regional Roads
• Transit
• Waste Management
• Recycling Collection
• Water

Visit the provincial government's coronavirus resources for more information about:

• Business Support and Closures
• Colleges and Universities
• COVID-19 Testing
• Health Care
• Hospitals
• LCBO
• List of Non-essential Businesses
• Schools

Visit the federal government's coronavirus resources for more information about:

• Access to Credit
• Business Support
• Canada Child Benefit
• Canada Emergency Response Benefit
• Canada Student Loans
• Employee Support
• Employment Insurance (EI)
• Foreign Travel and Support for Canadians Abroad
• Income Tax