Important Facility Closure Notice: Due to the province-wide shutdown, all in-person appointments are temporarily unavailable until further notice.
During the COVID-19 pandemic, the Town of Whitby made some changes to how you access municipal services. Due to physical distancing measures, we're delivering more of our services online.
When our facilities are open, we will be delivering some of our services in-person. For the safety of everyone, to enter one of our facilities, you must first book an appointment and follow all instructions.
Please make sure to review and follow these guidelines before you visit.
Know when to stay home |
Please don't schedule an appointment if you feel unwell or experience symptoms such as
You should also stay home if you've travelled outside of Canada in the last 14 days or been in close contact* with:
*Close contact means you've been within two metres away of someone for more than 15 minutes. |
Wear a non-medical face mask or covering |
As a shared public space, you must wear a non-medical face mask or covering inside all of our facilities. Please ensure that your mask is securely fastened and covers both your nose and mouth. Learn more about wearing masks and face coverings in Durham Region. ExemptionsThe following exemptions exist:
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Check your arrival time and location |
Please arrive no more than five minutes ahead of your scheduled appointment time. Town HallWhen visiting Town Hall located at 575 Rossland Rd. E., please enter through the east doors. You can park your vehicle at the south and east ends of the building. Whitby Civic Recreation ComplexWhen visiting Whitby Civic Recreation Complex located at 555 Rossland Rd. E., please enter through the main doors. You can park your vehicle at the north side of the building. Anne Ottenbrite Pool - Iroquois Parks Sports CentreWhen visiting the Anne Ottenbrite Pool, located at the Iroquois Parks Sports Centre (500 Victoria St. W.), please enter through the main doors. You can park your vehicle at the front of the building. |
Complete our health and safety screening questionnaire |
When you arrive, we'll provide a brief health and safety screening questionnaire. You must complete the questionnaire at the door before entering. Our staff will admit you into the facility when you have finished and if they deem it is safe for you to enter. |
Maintain physical distance |
Please keep a minimum of two metres' distance between yourself and others at all times during your visit. |
Depending on the service, you may be able to access it online or in person. Find the service you're looking for and learn how to access that service during the COVID-19 pandemic.
Service | Online | Phone | In-person appointment | More information | |
---|---|---|---|---|---|
Animal Control |
905.655.0283 |
Unavailable |
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Animal Licensing |
Unavailable |
Unavailable |
Unavailable |
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Bids and Tenders |
905.668.5803 |
Unavailable |
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Building Inspections |
Unavailable |
905.430.4305 |
Unavailable |
||
Building Permit Applications |
Unavailable |
905.430.4305 |
Temporarily Unavailable* 3050 Garden St. Unit #102 |
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Burn Permits |
Unavailable |
905.668.3312 |
Unavailable |
||
Business Licence |
Unavailable |
905.430.4907 |
Unavailable |
||
By-law Complaints |
905.430.4345 |
Unavailable |
|||
Camp and Program Registration |
905.666.1991 |
Unavailable |
|||
Civil Marriage Ceremonies |
905.430.4315 |
Temporarily Unavailable* Town Hall |
|||
Commercial Fire Inspections |
Unavailable |
905.668.3312 |
Unavailable |
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Commissioner of Oaths |
905.430.4315 |
Temporarily Unavailable* Town Hall |
|||
Freedom of Information Requests (new submissions only) |
905.430.4315 |
Temporarily Unavailable* |
|||
Lottery Licence |
Unavailable |
905.430.4315 |
Temporarily Unavailable* Town Hall |
||
Marriage Licence |
Unavailable |
905.430.4315 |
Temporarily Unavailable* Town Hall |
||
Outdoor Patio Permit Applications |
Unavailable |
905.430.4305 |
Unavailable |
||
Parking Complaints |
905.430.4322 |
Unavailable |
|||
Parking Tickets Review |
Unavailable |
Unavailable |
Unavailable |
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Pay a Parking Ticket |
Unavailable |
Unavailable |
Unavailable |
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Planning Applications and Consultations |
Unavailable |
905.430.4306 |
Unavailable |
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Pool Enclosure Permit |
Unavailable |
905.435.4345 |
Unavailable |
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Property Tax Pre-authorized Payment |
905.430.4304 |
Unavailable |
|||
Property Tax Payments |
905.430.4304 |
Unavailable |
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Report a Lost Pet |
Unavailable |
905.655.0283 |
Unavailable |
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Short Term On-street Parking |
Unavailable |
Unavailable |
Unavailable |
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Special Waste Collection (Large Items) |
905.668.3437 |
Unavailable |
|||
Special Event Permit |
905.430.4300 |
Temporarily Unavailable* Town Hall |
|||
Tree Removal |
Unavailable |
905.430.4306 |
Unavailable |
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Viewing of Assessment Roll Books |
Unavailable |
905.430.4304 |
Temporarily Unavailable* Town Hall |
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Walk or Run Event Requests |
905.430.4315 |
Town Hall |
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Zoning Inquiries |
Unavailable |
905.430.4306 |
Temporarily Unavailable* Unavailable |
*As of December 24, in-person services are temporarily unavailable due to the province-wide shutdown.
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