Accessing Town Services
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Town of Whitby
The Town will align with both the Province and local public health direction; effective March 21, visitors to the Town will no longer be required to wear a mask. Recognizing that these continued changes will impact all of us differently and that we must all make risk assessments based on our own personal situations, we encourage anyone that wants to wear a mask to do so.
We are delivering our services online and in-person where possible. If you are booking an in-person appointment, for the safety of everyone, you must first book an appointment and follow all instructions.
Know before you go
Please make sure to review and follow these guidelines before you visit.
Know when to stay home |
| Please don't schedule an appointment or attend a Town facility if you feel unwell or experience symptoms such as:
You should also stay home if you've travelled outside of Canada in the last 14 days or been in close contact* with:
*Close contact means you've been within two metres away of someone for more than 15 minutes. |
Face masks |
| Effective March 21, 2022, as directed by the Province, mask requirements will no longer be in effect at Town facilities. |
Accessing our services
Depending on the service, you may be able to access it online or in person.
Please check this page before visiting Town buildings.
| Service |
Appointment/Service Type |
More information |
| Animal Control (Inquiries and Complaints) 905.655.0283 |
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| Animal Licensing |
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| Animal Recoveries |
Contact 905.655.0283 paw@whitby.ca |
Animal Services |
| Animal Adoptions |
Contact 905.655.0283 paw@whitby.ca |
Animal Services |
| Bids and Tenders 905.668.5803 |
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| Building Inspections 905.430.4305 |
Fill out the Building Inspection Request form to book an inspection. |
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| Building Permit Applications 905.430.4305 |
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| Burn Permits 905.668.3312 |
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| Business Licensing Applications and Inquiries 905.430.4907 |
Processing via electronic email submission Or In person service available beginning January 31, 2022 |
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| By-law Complaints and Inquiries 905.430.4345 |
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| Camp and Program Registration 905.666.1991 |
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| Civil Marriage Ceremony Bookings 905.430.4315 |
In person service available at Town Hall. |
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| Commercial Fire Inspections 905.668.3312905.430.4315 |
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| Commissioner of Oaths 905.430.4315 |
In person service available at Town Hall. |
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| Compliance Letter Applications |
Process Via electronic email submission 905.430.4345 bylaw@whitby.ca |
Compliance Letter |
| Freedom of Information Requests (new submissions only) 905.430.4315 |
Freedom of Information Request Online Form Or In person service available at Town Hall. |
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| Garbage Bag Tags 905.668.3437 |
In person purchase available at:
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| Lottery Licences 905.430.4315 |
In person service available at Town Hall. |
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| Marriage Licences 905.430.4315 |
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| Outdoor Patio Permit Applications 905.430.4315 |
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| Parking Complaints 905.430.4322 |
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| Parking Ticket Reviews |
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| Pay a Parking Ticket |
Contact staff at 905.430.4322 and/or parking@whitby.ca In person service available beginning January 31, 2022 |
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| Planning Applications and Consultations 905.430.4306 |
Contact Planning and Development Staff at 905-430-4306 and/or planning@whitby.ca |
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| Pool Enclosure Permits 905.435.4345 |
Processing via electronic email submission |
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| Property Tax Pre-authorized Payments 905.430.4304 |
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| Property Tax Payments 905.430.4304 |
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| Report a Lost Pet 905.655.0283 |
Contact us and we will arrange to pick up the found pet during our normal business hours |
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| Short Term On-street Parking |
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| Special Waste Collection (Large Items) 905.668.3437 |
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| Special Event Permits 905.430.4315 |
In person service available at Town Hall beginning January 31, 2022 Or Applications can be processed through email. Contact clerk@whitby.ca for more information. |
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| Temporary Mobile Sign Permits 905.435.4345 |
Processing via electronic email submission Or In person service available beginning January 31, 2022 |
Temporary Mobile Sign |
| Tree Removal on Private Property 905.430.4306 |
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| Viewing of Property Tax Assessment Roll Books 905.430.4304 |
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| Walk or Run Event Requests 905.430.4315 |
In person service available at Town Hall. Or Applications can be processed through email. Contact clerk@whitby.ca for more information. |
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| Zoning Inquiries 905.430.4306 |
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