By-law Services is responsible for the enforcement of a wide variety of municipal regulatory and licensing by-laws, including the zoning by-law and property standards by-law. In addition, By-law Services is responsible for issuing permits for pool enclosures and temporary mobile signs.
The Town of Whitby employs a staff of Municipal Law Enforcement Officers who are responsible for gaining compliance with by-laws by providing public education, working with residents and property owners, and, if necessary, through enforcement.
For more information about By-law Services, or for information on a pool enclosure or temporary mobile sign permit, please contact Building and By-law Services at 905.430.4305 or send an email.
What is a By-law?
A by-law is a municipal law passed under the authority of a Provincial Act. By-laws are the laws that govern Towns, Cities and Villages. The majority of municipal by-laws are passed under the authority of the Municipal Act, Building Code Act and Planning Act.
By-laws are enacted by Council in order to keep the community safe, ensure compatible property uses, and to keep the Town of Whitby a pleasing place to live and work in.
Filing a Complaint
Should you wish to file a complaint regarding a possible by-law contravention, please contact Building and By-law Services at 905.430.4305, send an email or complete the online complaint form below.
All complaints, including emails, must contain the complainant's name, address and phone number prior to a complaint being generated. Please note that all personal information about complaints is kept in the strictest of confidence.
By-law Services receives in excess of 2000 complaints a year. Once a complaint has been generated it is assigned to a Municipal Law Enforcement Officer to inspect and investigate. At the conclusion of the initial inspection, the officer will determine if the complaint is a contravention of a by-law. If the complaint is deemed to be not valid, the file will be closed and no further action will be taken. If the complaint is deemed valid, the officer will follow the appropriate departmental policies, procedures, and practices to gain compliance.
For an update on the status of a complaint, please contact Building and By-law Services at 905.430.4305, Monday through Friday, 8:30 a.m. to 4:30 p.m.
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