Municipal Law Enforcement



Services We Provide

The Municipal Law Enforcement Division is responsible for the enforcement of a wide variety of municipal regulatory and business licensing by-laws.  In addition, the Division is responsible for issuing permits for pool enclosures and temporary mobile signs and the registration of accessory apartments.

The Town employs a staff of Municipal Law Enforcement Officers who are responsible for gaining compliance with municipal by-laws by providing information, education, and if required, through enforcement.

Online By-law Guide

For detailed information on the standards and regulations upheld by the Municipal Law Enforcement Division, please visit the By-law Guide.

Proposed Property Standards By-law

The Town of Whitby invites the community to comment on the proposed Property Standards By-law.

The Town's current Property Standards By-law was enacted in 1979.  The Property Standards By-law was developed to prescribe standards for the maintenance and occupancy of all private properties within the Town.

The proposed Property Standards By-law continues to prescribe the majority of maintenance and occupancy standards contained within the existing by-law and also creates new standards for emerging property maintenance issues within our community.

The draft by-law contains updated provisions which are necessary due to changes to the legislative provisions contained in today's Building Code Act, Provincial Offences Act and the Ontario Building Code.

The proposed Property Standards By-law can be viewed by visiting the link below.

A printed copy of the by-law may be obtained from the Town of Whitby Municipal Law Enforcement Division, 575 Rossland Road East, Lower Level, Whitby.

The community can provide comments on the proposed by-law by emailing or hand-delivering or mailing comments to the Town of Whitby Municipal Law Enforcement Division, 575 Rossland Road East, Whitby, ON L1N 2M8.

The comment period closes on May 9, 2014.

Common Concerns

Below, please find links which will direct you to more information about the most common by-law enforcement concerns in our community:


The Municipal Law Enforcement Division is responsible for issuing permits for pool enclosures, temporary mobile signs and accessory apartments.  For more information about any of these permits, please follow the links below:

Report a Concern

Should you wish to file a complaint regarding a possible by-law contravention, please contact the Municipal Law Enforcement Division at 905.430.4305, email or complete the online complaint form below. 

All complaints, including emails, must contain the complainant's name, address and phone number prior to a complaint being generated.  Please note that all personal information about complaints is kept in the strictest of confidence.

Complaint Process

The Municipal Law Enforcement Division receives in excess of 2000 complaints a year.  Once a complaint has been generated it is assigned to a Municipal Law Enforcement Officer to inspect and investigate.  At the conclusion of the initial inspection, the officer will determine if the complaint is a contravention of a by-law.  If the complaint is deemed to be invalid, the file will be closed and no further action will be taken.  If the complaint is deemed valid, the officer will follow the appropriate departmental policies, procedures, and practices to gain compliance. 

For an update on the status of a complaint, please contact the Municipal Law Enforcement Division at 905.430.4305, Monday through Friday, 8:30 a.m. to 4:30 p.m or email

Links and Resources