By-law Services



Services We Provide

The By-law Services Division is responsible for the enforcement of a wide variety of municipal regulatory and business licensing by-laws.  In addition, the Division is responsible for issuing permits for pool enclosures and temporary mobile signs and the registration of accessory apartments.

The Town employs a staff of Municipal Law Enforcement Officers who are responsible for gaining compliance with municipal by-laws by providing information, education, and if required, through enforcement.

Information about Town By-laws

For detailed information on the standards and regulations upheld by the By-law Services Division, please visit the By-law Guide.

By-law Guide for Residents

For a plain-language summary of the most common Town by-laws that relate to property use and maintenance, please view the By-law Guide for Residents (PDF, 2,117 kB).

Common Concerns

Below, please find links which will direct you to more information about the most common by-law enforcement concerns in our community:


The By-law Services Division is responsible for issuing permits for pool enclosures, temporary mobile signs and accessory apartments.  For more information about any of these permits, please follow the links below:

Report a Concern

Should you wish to file a complaint regarding a possible by-law contravention, please contact the By-law Services Division at 905.430.4345, email or complete the online complaint form below. 

All complaints, including emails, must contain the complainant's name, address and phone number prior to a complaint being generated.  Please note that all personal information about complaints is kept in the strictest of confidence.

Vehicle Parking Concerns

For complaints regarding vehicle parking, please contact Parking Services at 905.430.4300 ext. 2292, send an email or complete the form below:

Complaint and Investigation Process

The By-law Services Division receives approximately 2,500 complaints each year.  Once a complaint has been generated it is assigned to a Municipal Law Enforcement Officer to inspect and investigate.  At the conclusion of the initial inspection, the officer will determine if the complaint is a contravention of a by-law.  If the complaint is deemed to be invalid, the file will be closed and no further action will be taken.  If the complaint is deemed valid, the officer will follow the appropriate departmental policies, procedures, and practices to gain compliance. 

For an update on the status of a complaint, please contact the By-law Services Division at 905.430.4345, Monday through Friday, 8:30 a.m. to 4:30 p.m or email

Links and Resources