Municipal Law Enforcement Division
The Municipal Law Enforcement Division is responsible for the enforcement of a wide variety of municipal regulatory and licensing by-laws, including the zoning by-law, property standards by-law and noise by-law. In addition, the Division is responsible for issuing permits for pool enclosures and temporary mobile signs and the registration of accessory apartments.
The Town of Whitby employs a staff of Municipal Law Enforcement Officers who are responsible for gaining compliance with by-laws by providing public education, working with residents and property owners, and, if necessary, through enforcement.
For more information about the Municipal Law Enforcement Division, or for information on a pool enclosure permit, temporary mobile sign permit or accessory apartment registration, please contact the Municipal Law Enforcement Division at 905.430.4305 or send an email.
The By-law Guide provides a plain language summary of what residents and business owners should know about each of the Town of Whitby By-laws that relate to property maintenance and usage.
What is a By-law?
A by-law is a municipal law passed under the authority of a Provincial Act. By-laws are the laws that govern Towns, Cities and Villages. The majority of municipal by-laws are passed under the authority of the Municipal Act, Building Code Act and Planning Act.
By-laws are enacted by Council in order to keep the community safe, ensure compatible property uses, and to keep the Town of Whitby a pleasing place to live and work in.
Filing a Complaint
Should you wish to file a complaint regarding a possible by-law contravention, please contact the Municipal Law Enforcement Division at 905.430.4305, send an email or complete the online complaint form below.
All complaints, including emails, must contain the complainant's name, address and phone number prior to a complaint being generated. Please note that all personal information about complaints is kept in the strictest of confidence.
The Municipal Law Enforcement Division receives in excess of 2000 complaints a year. Once a complaint has been generated it is assigned to a Municipal Law Enforcement Officer to inspect and investigate. At the conclusion of the initial inspection, the officer will determine if the complaint is a contravention of a by-law. If the complaint is deemed to be invalid, the file will be closed and no further action will be taken. If the complaint is deemed valid, the officer will follow the appropriate departmental policies, procedures, and practices to gain compliance.
For an update on the status of a complaint, please contact the Municipal Law Enforcement Division at 905.430.4305, Monday through Friday, 8:30 a.m. to 4:30 p.m or send an email.
Links and Resources